Overview
This policy explains how cancellations and refunds work at Encircle Movement. Classes are paid with class credits; events are paid by card. The two are handled differently — please read the section that applies to you. Questions any time: hello@encirclemovement.com.
Classes (paid with credits)
- Cancel 2 or more hours before the class starts — your class credit is returned to your account right away, ready to use on another class.
- Cancel within 2 hours of the start time — the class credit is forfeited (no additional fee). This window lets us offer the seat to someone on the waitlist.
- You can cancel a class yourself any time from your account.
Grace clause: life with a little one is unpredictable. If something unexpected comes up and you have to cancel late, email us at hello@encirclemovement.com — we handle genuine emergencies case by case.
Events (paid by card)
Event tickets are purchased with a card, not class credits, and can't be self-cancelled from your account. To change or cancel a ticket, email hello@encirclemovement.com.
- Request a cancellation 24 or more hours before the event — you'll receive a full refund to your original payment method. Refunds typically appear within 5–10 business days.
- Request a cancellation within 24 hours of the event — the ticket is not automatically refundable. Email us and we'll go over your options; we consider emergencies case by case.
- If Encircle Movement cancels an event, you'll always receive a full refund to your original payment method, no matter the timing.
Credit packs
Purchased class credits are non-refundable for cash, but they remain valid until their expiration date and can be used toward any eligible class. If you believe a credit pack was purchased in error, email hello@encirclemovement.com within 7 days and we'll do our best to help.
How refunds are issued
Refunds always go back to the original payment method through our payment processor (Stripe). We never issue cash refunds. You'll get an email confirmation when a refund is processed.
Changes to this policy
We may update this policy from time to time. The effective date above reflects the current version, and material changes will be communicated by email where appropriate.